Mystery Shopping Services
Leading customer service consultants for the UK
Checkout UK know the benefits of good customer care. Happy customers come back, it’s as simple as that. And with client expectations at an all time high, excellent customer service has to come as standard.
We measure the quality of your customer care using mystery shopping programmes specially designed to meet your needs and budget. Posing as regular customers - either face-to-face or remotely - our experienced mystery shoppers will assess your customer service personnel on things like attitude, product knowledge and efficiency, and your brand or product for things like on-shelf availability. The ‘undercover’ nature of mystery shopping gives you a real insight into the service your customers receive. The results are presented to you in a no-nonsense way, identifying the good and bad bits, allowing you to make informed improvements to your service, incentivise your staff, retain existing customers - and attract some new ones!
Is your customer service up to scratch?
Did you know
Did you know that around 90% of customers don't complain when they receive a poor service? They simply shop elsewhere. Which is where we come in.
E-Mail Scam Warning
Beware scammers. We are not recruiting in the USA or Canada. We do not advertise for shoppers, send unsolicited e-mails, neither will we ask you to handle travellers cheques or accept deliveries on our behalf. Click here for more details